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- Contact Us
At MERGA INDUSTRIELS, we take care of insuring the data transmitted via Internet is rigorously controlled. Rest assured that we take your privacy seriously and protect your personal information, its use and communication. The present Privacy statement details the data protection policy by MERGA INDUSTRIELS.
For the purchase of products, MERGA INDUSTRIELS requires that you submit your name, address, email and if you agree, other information.
The information MERGA INDUSTRIELS gathered about you allows continuous customization and improvement of services provided when you visit merga.ca. This information is as follows:
The information you provide
We receive and keep a record of all your personal information submitted on our Website, except for your credit card information. You are not required to provide us with specific details; however, that may restrict your access to certain services. The information found in your record helps us handle requests, customize buys and improve our merga.ca store as well as all communications with you.
We agree to keep your personal information confidential to a reasonable extent during this process if you agree that we use the data submitted to, amongst other things:
- Send you the goods you buy;
- Provide you with the best services;
- Resolve conflicts, collect fees and diagnose problems;
- Personalize, measure and improve our services and content;
- Inquire about our products and services, our target marketing, products and services updates and special offers;
- Validate its accuracy and verify it with you and authorized third parties, if need be.
The information collected automatically
DISCLOSURE OF INFORMATION
MERGA INDUSTRIELS does not disclose any information to unauthorized third parties to the Site without your prior consent. The information collected is strictly visible and used by the merga.ca e-store.
The information provided enables MERGA INDUSTRIELS to open an account in your name, to process your order, to contact you to discuss your order if necessary, to personalize contact with you and to send you, if you so authorize us, a customized newsletter about the site and its products. Furthermore, MERGA INDUSTRIELS does not sell its lists of Website users. You always have the option to request that you no longer receive the merga.ca newsletter or its list of products, by specifying it in the ''MY ACCOUNT'' section.
Only MERGA INDUSTRIELS employees and its duly authorized representatives can have access to your file strictly in their carrying out of duties.
PROTECTION OF PERSONAL INFORMATION
MERGA INDUSTRIELS has established state-of-the-art security measures to protect you against loss or unauthorized use of your personal information under the supervision of MERGA INDUSTRIELS, with the exception of information related to your credit card that is not kept by MERGA INDUSTRIELS.
As most important Canadian banks, the servers of merga.ca use the latest technology of information transmission called "Secure Socket Layers" (SSL encryptions 128 bits), which makes data transmission very safe.
All your personal information is encrypted by SSL as you type it, which makes it impossible for anyone to read your data during its transfer via Internet. No information linked to your order, including your name, address and credit card number, travels on Internet.
Furthermore, the servers of merga.ca are protected by a firewall technology. MERGA INDUSTRIELS ensures its state-of-the-art equipment is always up to date in order to ensure transactions remain secure at all times on its site.
However, no security system is perfect and you must be aware that there is always a certain level of risk that personal information transmitted to merga.ca may be disclosed without fault on the part of MERGA INDUSTRIELS and without your consent.
MERGA INDUSTRIELS disclaims any liability regarding such confidential information about you may be disclosed.
Note that in ensuring your security, no information regarding your credit cards is kept on the servers used by merga.ca. If you are concerned about the use of your credit card on the Internet, MERGA INDUSTRIELS invites you to place your order by phone and to talk to one of our representatives at merga.ca.
MERGA INDUSTRIELS also reserves the right to transmit collected information about you if it has to according to law or should it protects its site property rights, its users, advertisers, sponsors and suppliers.
CONTROL OF PERSONAL INFORMATION
Navigate to the ‘MY ACCOUNT’ page to validate or modify your personal information.
SAFETY AND EFFICIENCY OF THE NETWORK
MERGA INDUSTRIELS does not guarantee a total efficiency or security. It is possible that a hacker manages to intrude in the server. It is important to keep in mind, PRIOR TO USING YOUR IDENTITY TO NAVIGATE AND/OR CONDUCT A TRANSACTION on merga.ca, that it is always possible that a maleficent individual accesses the merga.ca servers and uses, to his own means, certain personal information left by visitors or clients. IN NO CASE MERGA INDUSTRIELS, or any of its administrators, may be held liable for any hacking attempts or be blamed for whatever damage or lost that this could cause to a MERGA INDUSTRIELS user or a client.
The MERGA INDUSTRIELS site can experience occasional breakdowns and programming errors may be caused by updates or events independent from the will of administrators. When you shop online, you can verify if you are in a safe mode making sure the URL link (Web address) starts with https:// and not http://
The lock icon of your browser window will confirm you are in safe mode.
MERGA INDUSTRIELS ensures that your email address will be used exclusively with your formal consent and for the purposes described in the TERMS & CONDITIONS. We will do everything to prevent your email address to be saved by 'inforobots' or 'Webrovers'. If you have reason to believe that your email address has been saved in such a way, please contact us immediately.
REVOCATION OF CONSENT
Upon termination of the business relationship between your employer or company and us, if you choose, you can revoque your consent with respect to the collection, use and disclosure of your personal information, at any moment. Following such a request, or a request with respect to the termination, deletion and deactivation of your account, we will close your account and remove your information from our systems as soon as reasonably possible, according to your account activity and to applicable law. We maintain a portion of the data from the closed accounts, separately from the information relative to active accounts, in order to abide by the law, to prevent frauds, to collect the outstanding amounts, to settle disputes, to solve problems, to contribute to an investigation, to abide our TERMS & CONDITIONS or to institute other measures required or permitted by law.